Legal
Privacy Policy
1. Who we are
Push Pounds Sports Medicine (“we”, “us”) operates arthrosamidinjection.com.
For the purposes of Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), our physicians and regulated health professionals are health information custodians. This policy also reflects our obligations under the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Privacy Officer
Push Pounds Sports Medicine
55 University Avenue, Mezzanine Floor, M002, Toronto, ON M5J 2H7
hello@teampushpounds.com · 416-722-3393
2. What we collect
Through this website
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email, phone, preferred location | You |
| Enquiry content | Free-text description of your concern | You |
| Technical data | IP address, browser, device, referring URL, pages viewed, timestamps | Automatic |
| Analytics and advertising identifiers | Cookie identifiers, event data | Automatic, subject to your consent |
In the clinic
Health card number, medical history, examination findings, imaging and reports, diagnoses, treatment records, consent forms, correspondence with other providers, and billing information.
3. Sensitivity of health information
Information indicating that you are researching or seeking treatment for a joint condition is health information, and we treat it as sensitive.
This matters most for advertising technology, because pixels and remarketing tags can transmit the fact of your visit to a third party. Our position:
- We do not knowingly transmit personal health information to advertising platforms.
- Analytics and advertising technologies do not operate on this site unless you have consented to them.
- We do not create or sell audience segments based on inferred health conditions.
4. Why we collect it, and your consent
We collect and use personal information to respond to enquiries, schedule and provide care, communicate about appointments, process payment, meet legal and professional record-keeping obligations, and improve this website.
Under PHIPA, we may collect, use, and disclose personal health information for the purpose of providing health care on the basis of your implied consent within your circle of care. For anything outside that — marketing, research, or disclosure to a third party not involved in your care — we obtain express consent.
You may withdraw consent at any time, subject to legal and professional limits. Withdrawing consent for a use that is necessary to your care may mean we cannot continue to provide that care. To withdraw consent, contact the Privacy Officer.
5. Who we share it with
- Health professionals within your circle of care, for the purpose of providing care
- Service providers acting on our instructions — including practice management software, secure hosting, payment processing, and appointment reminders — under contract and confidentiality obligations
- Insurers or third-party payors, only with your express consent
- Where required or permitted by law, including a court order, subpoena, mandatory reporting obligation, or an investigation by a health regulatory College
We do not sell personal information. We do not disclose personal health information for marketing purposes.
To ask which service providers handle information on our behalf, contact the Privacy Officer.
6. Where it is stored
Personal health information is maintained in our clinical record system. Some service providers acting on our behalf may store or process information outside Ontario or outside Canada; where that occurs, the information may be accessible to the authorities of that country under its laws.
To ask where your information is stored, contact the Privacy Officer.
7. How long we keep it
Ontario regulations require that medical records be retained for at least ten years after the last entry in the record, or ten years after the patient reaches the age of 18, whichever is later.
Website enquiry information that does not become part of a clinical record is retained only for as long as necessary for the purpose for which it was collected, and is then securely destroyed.
8. Safeguards
Encryption in transit, role-based access controls, audit logging, staff confidentiality agreements and privacy training, physical security at both clinic sites, and secure destruction of records at the end of the retention period.
No system is perfectly secure. If we experience a privacy breach involving a real risk of significant harm, we will notify affected individuals and the Information and Privacy Commissioner of Ontario as required by PHIPA and PIPEDA.
9. Your rights
You may:
- Access your records. Requests are answered within 30 days. A fee may apply as permitted under PHIPA.
- Correct inaccurate records. Where we decline a correction, you may require that a statement of disagreement be attached to the record.
- Withdraw consent, subject to section 4.
- Ask questions about our practices and receive a response.
- Complain to us, and to the Information and Privacy Commissioner of Ontario if you are not satisfied.
Submit requests in writing to the Privacy Officer. We will verify your identity before releasing records.
10. Cookies
See our Cookie and Tracking Notice.
11. Third-party links
This site links to external resources such as Health Canada, published research, and the manufacturer’s website. We do not control their privacy practices. Please read their policies.
12. Children
This site is intended for adults. We do not knowingly collect information from anyone under 18 through this website.
13. Changes
Material changes will be posted on this page with a revised “last updated” date.
14. Complaints
Us: hello@teampushpounds.com · 416-722-3393
Information and Privacy Commissioner of Ontario: 1-800-387-0073 · ipc.on.ca
Office of the Privacy Commissioner of Canada: 1-800-282-1376 · priv.gc.ca